At Tangy Island, we are committed to delivering our products to customers worldwide with the utmost care and efficiency. Please review our shipping policy below to understand how we handle the delivery process.
1. Shipping Destinations
Tangy Island ships products internationally to a wide range of countries, including but not limited to the USA, Canada, Australia, and the China. If you are unsure whether we deliver to your location, please contact our customer service team for confirmation.
2. Processing Time
Orders are processed within 3-7 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and the destination. We offer various shipping options, including standard and express delivery, so you can choose the method that best suits your needs.
4. Delivery Time
Delivery times vary depending on the destination and the shipping method selected. Generally, standard international shipping takes 7-21 business days, while express shipping typically takes [insert estimated delivery time, e.g., 3-7 business days]. Please note that delivery times may be affected by customs processing and other unforeseen delays.
5. Customs and Import Duties
Customs fees, import duties, and taxes may apply to your order depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Tangy Island is not responsible for any customs delays or additional fees imposed by your country.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the courier’s website. Please allow 24-48 hours for the tracking information to update.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to local laws and regulations in your country. We will notify you if any items in your order cannot be shipped to your location.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order. Tangy Island is not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
9. Returns and Exchanges
If you need to return or exchange a product, please refer to our Return Policy for detailed instructions. Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
10. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at info@tangyisland.com. We are here to assist you with any shipping-related inquiries.
